FAQs

Ordering & Shipping

Do you offer free delivery?
Yes! We offer free delivery on all orders above PKR 2,000 across Pakistan.

How long does delivery take?
Orders are typically delivered within 3-5 business days depending on your location.

Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on all orders.

Products & Skin Concerns

Are Hydra Oasis products suitable for sensitive skin?
Our formulas are crafted with clinically-proven, gentle ingredients. If you have specific skin sensitivities or conditions, we recommend doing a patch test first or consulting your dermatologist.

How do I know which product is right for my skin?
Message us on WhatsApp and our team will help recommend the right product based on your skin type and concerns.

Are your products cruelty-free?
Yes, none of our products are tested on animals.

Returns & Refunds

What is your return policy?
Please see our Refund Policy page for full details on returns and exchanges.

My product arrived damaged. What do I do?
Contact us immediately via WhatsApp with photos of the damaged item and we'll arrange a replacement or refund.

Contact

How can I reach you?
The fastest way to reach us is via WhatsApp. You can also reach us through our Contact page.